SIGNING UP

When I sign up online it asks me to pick one gym location. Do I still get 24hr access to all gyms?

Yes! All of our gyms have 24 hour access available for members. If you're just coming to the gym as a casual visit, you still need to come during staffed hours.

How much is it to sign up?

You can see our weekly rate on our memberships page as well as any specials or extra offers we have available.

Do you have special prices for seniors, students and clubs?

Yes! Come in and see us to sign up on a special membership or contact us to get information on prices.

How do I get my membership card if I sign up online?

Your card will be ready for you to collect at the gym you select when signing up. You'll just need to come in during staffed hours to pick it up and sign a 24hr membership agreement.

If I sign up online, is there a contract?

Nope! Our memberships aren't on contracts, so there's no risk or surprise cancellation fees. There is a minimum term of 1 month per membership though, so keep that in mind when signing up. If you want to cancel before the 1 month, you will be charged until 1 month after you signed up.

Can I pay upfront rather than weekly?

Yes! We have upfront payment options available. Come in and see us to sort those memberships out.

Do I have to pay anything upon signing up?

There is a $15 Debit Success admin fee as well as a $10 card fee which automatically come out with your first payment. Sometimes we may be running specials where there is no joining fee or no card fee so keep an eye on our membership page for those! We may also run different joining fees for these specials.

Debit Success won't let me submit my membership application online, how do I submit?

If you get to the very end and the blue button to submit isn't working, you'll need to scroll down to the bottom of BOTH terms and conditions boxes and tick that you've read them. Any issues please contact us directly.

MEMBERSHIPS

Can I put my membership on hold?

You're able to hold your membership for up to 2 months. If you'd like to put it on hold, please contact us with the dates you'd like to freeze payments for.

Can I bring a friend?

If you're a member and your friend is not, you need to come in during staffed hours only. Casual rates are $15 for adults and $10 for students. You are not permitted to give any non-members access to the gym outside of staffed hours.

How do I cancel my membership?

If you'd like to cancel, we just need 10 days notice. You can still use the gym for these 10 days. You can contact us to cancel at any time, but keep in mind we will only see your email or answers calls during staffed hours. You'll also need to come in to the gym you originally signed up at to sign a cancellation form. 

We highly recommend putting your membership on hold if there is any chance you may return as you'll need to pay an admin fee if you cancel and decide to re-join.

If you are paying weekly, you cannot cancel within the first month. We can schedule your membership to be cancelled 1 month after signing up, but payments will still come out and your card will still be active until your first month is up.

I lost my membership tag, can I get a new one?

Tags are just $10 to replace. Come and see us at reception during staffed hours to pick up a new one.

PAYMENTS

How do I pay for my membership?

You can sign up online and have the money direct debited from a bank account or debit card of your choice. Payments are done through Debit Success, not the gym itself. Payments can be made weekly, fortnightly or monthly on a day of your choice.

What happens if I miss a payment?

Debit Success charges $10 fees for all late payments. This includes if your credit card expires or you no longer use your chosen bank account. If late payments persist, they will have debt collectors chase up payments.

I have a problem with my billing or need to change my account information, who do I contact?

Debit Success handles all of our automatic payments. We highly recommend getting in touch with Debit Success if you are making any changes to your payments or want to change payment days. Their contact number is 0800 481 0400 (toll-free).

Please contact us if you would like to cancel, not Debit Success.

STILL HAVE QUESTIONS?

Send us an email message and we'll get back to you within 48 business hours.

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